At Lifenity, UK, your privacy is paramount. We are committed to ensuring the confidentiality of our customers' information. This privacy policy outlines how we handle your personal data when you utilize our services. We've designed this policy to be straightforward, transparent, and easy to understand. Please check back periodically for updates. We may notify you of significant changes via email or other preferred communication channels based on your preferences.

Who We Are and How to Reach Us

We are Lifenity International Healthcare services., a privately-owned company headquartered at Unit 3 Trico House, Ealing Road, Great West Quarters, TW8 0GD. (Registered Company Number: 14492682).

Learn more about us by visiting our "about us" page or connect with us on social media.

For any inquiries, you can contact our Data Protection Officer:

Vishnu Dutt

Telephone: 03333355551

We are registered as a "data controller" with the Information Commissioner’s Office under registration number C1352131.

Personal Data Collection

We collect personal data only when necessary for specific purposes, primarily related to processing test samples. The types of personal data we may collect include:

• Information provided through contact forms, questionnaires, or during account setup.
• Contact details such as name, address, email address, and phone number.
• Past medical history relevant to sample processing.
• Survey or promotion responses as outlined on sample request forms.
• Updates to the information provided.

This information is essential for us to deliver optimal service. If you request deletion, it may impact our ability to serve you.

Use of Personal Data

We use your information in accordance with data protection laws, particularly the EU General Data Protection Regulation (GDPR). We only utilize it when we have a legal basis to do so, which includes:

• Consent: Clear consent for processing personal information.
• Legitimate Interests: Processing personal information necessary for our or third-party interests, provided they do not outweigh your rights and interests.

We process your personal information for various reasons, including:

• Allowing you to access and use our website and register for services.
• Providing requested information, products, and services.
• Sending notifications about inquired services.

Contact Information for Lifenity, UK

If you need to reach out to us, please use the following contact details:

Address: Lifenity, Unit 3 Trico House, Ealing Road, Great West Quarters, TW8 0GD

Telephone: +44 3333 355551

Email: connectus@lifenity.uk

Transfers of Personal Data

We may utilize service providers to support business delivery, ensuring adequate data protection standards are maintained. Personal data transfers outside the EU are only made to countries with GDPR adequacy decisions.

Storage of Personal Data

Your account stores test details, with options to control past purchase visibility. We retain personal data:

• For the duration required to fulfil its purposes, as per this privacy policy.
• As long as necessary to comply with regulatory or financial obligations.
• Medical test results are retained for a minimum of 10 years as mandated by law.

You may request erasure of personal data, though in cases of remaining relevant or legal reasons, we may restrict processing to minimize impact, in line with your legal rights.